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Dorji, K and Hadikusumo, B H W (2006) Safety management practices in the bhutanese construction industry. Journal of Construction in Developing Countries, 11(2), 53-75.

Enshassi, A, Al-Hallaq, K and Mohamed, S (2006) Causes of contractor's business failure in developing countries: The case of palestine. Journal of Construction in Developing Countries, 11(2), 1-14.

Formoso, C T and Jobim, M S S (2006) Challenges in improving customer focus in small-sized house-building companies in Brazil. Journal of Construction in Developing Countries, 11(2), 77-101.

Oei, F J and Ogunlana, S O (2006) Assessment of the development role of a statutory body from a customer perspective: A relationship marketing approach. Journal of Construction in Developing Countries, 11(2), 31-52.

  • Type: Journal Article
  • Keywords: commitment; relationship marketing; satisfaction; statutory body; trust
  • ISBN/ISSN: 1823-6499
  • URL: http://web.usm.my/jcdc/vol11_2_2006/3_Oei%20(p.31-52).pdf
  • Abstract:
    The importance of the relationship between an institution and its constituents is examined through establishing a model of exchange relationship's three key important constructs (satisfaction, trust and commitment), which is adopted from the Customer Relationship Marketing/Management (CRM) concept. These three key constructs have been viewed as essential ingredients for successful long-term relationship in private sector CRM. The model is tested using data from the Building and Construction Authority (BCA) of Singapore. It is then compared with a rival model that does not have satisfaction, trust and commitment as mediating variables. The result shows that the model with the three key constructs as mediating variables is better. Understanding the impact of the mediating variables on outcome behaviours can lead to more participation and survival of the institution. Proposals for further research and the research limitation are given at the end of the paper. © 2006, Penerbit Universiti Sains Malaysia.

Zou, P X W (2006) Strategies for minimizing corruption in the construction industry in China. Journal of Construction in Developing Countries, 11(2), 15-29.